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Jewellery Care
Frequently asked questions
What is the return policy?
We have a no return n exchange policy .
• Returns & exchanges are only allowed if the product you purchased doesn’t match the item in the order confirmation.
• If you receive a damaged or incorrect product. Go through the Return & Exchange Policy
Do you guarantee the authenticity of your jewellery?
Absolutely.
Authenticity is the foundation of Atelier Murvii. Every piece is crafted from genuine 925 Sterling Silver, hallmarked with the 925 stamp, and created with uncompromising attention to quality.
When you choose Atelier Murvii, you can shop with complete confidence, knowing that every piece reflects exactly what we promise—timeless design, genuine materials, and exceptional craftsmanship.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.Please read our Shipping Policy.
What does the 925 hallmark mean?
The 925 hallmark signifies that the jewellery contains 92.5% pure silver, with the remaining 7.5% consisting of carefully selected alloys that enhance strength without compromising the beauty of silver.
It is the globally recognised benchmark for premium sterling silver jewellery.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Is Atelier Murvii jewellery made from genuine 925 Sterling Silver?
Yes. Every Atelier Murvii piece is crafted from genuine 925 Sterling Silver, the internationally recognised standard for fine silver jewellery. Sterling Silver contains 92.5% pure silver, offering the perfect balance of beauty, durability, and everyday wearability.
Every piece is hallmarked with the official 925 (92.5) stamp, reflecting its authenticity and our commitment to transparency.
We proudly stand behind every creation and guarantee that every product we offer is genuine 925 Sterling Silver—exactly as described.
Will my jewellery tarnish?
Sterling silver is a precious metal that may naturally develop a soft patina over time due to exposure to air, moisture, perfumes, and everyday elements. This is a natural characteristic of authentic silver—not a defect.
With regular wear and proper care, your Atelier Murvii jewellery will retain its brilliance for years. A gentle polish with a soft silver cloth is often all that’s needed to restore its shine.
Is your gold jewellery made of solid gold?
Our gold-finish designs are crafted from 925 Sterling Silver and finished with a premium layer of gold plating to achieve a rich, luxurious look while preserving the strength and quality of sterling silver.
Each product page clearly specifies its finish for complete transparency.
Are your pearls and gemstones genuine?
We thoughtfully curate pearls and gemstones for their beauty, quality, and craftsmanship. Product descriptions clearly mention the type of pearl or gemstone used in each design, ensuring you know exactly what you’re purchasing.
How should I care for my jewellery?
To preserve its beauty:
* Store each piece in a soft pouch or jewellery box.
* Avoid direct contact with perfumes, lotions, and harsh chemicals.
* Remove jewellery before swimming, bathing, or exercising.
* Wipe gently with a soft, dry cloth after each wear.
* Store pieces separately to minimise scratches.
With thoughtful care, your jewellery will remain beautiful for years to come.
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