Returns & Exchanges

We do not accept returns or exchanges for reasons such as:

• Change of mind

• Incorrect product selection

• Personal preference

• Size or style preference (where applicable)

Returns or exchanges are only accepted if:

• You receive a damaged product.

• You receive an incorrect item.

• The product received does not match your confirmed order.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please notify us within 24 hours of delivery.

To process your request, kindly email us at contact@ateliermurvii.com with:

• Your Order Number

• Clear photographs of the product

• An unboxing video showing the package being opened

• Images of the original packaging and shipping label

Please ensure the photos and video are recorded immediately after opening the package, as these help us verify the issue.

Refund Process

Once your request has been reviewed and approved:

• A replacement product will be shipped, subject to availability.

• If a replacement is unavailable, a refund will be processed to the original payment method.

• Refunds typically take 5–7 business days after approval, depending on your payment provider.

Cancellation Policy

Orders may only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Atelier Murvii reserves the right to cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, or other unforeseen circumstances. In such cases, a full refund will be issued.

Product Appearance

Please note that slight variations in colour, texture, or finish may occur due to photography, lighting conditions, screen settings, and the handcrafted nature of our jewellery. These variations are not considered manufacturing defects.

Need Assistance?

If you have any questions regarding your order or return request, we're happy to help.

Email: contact@ateliermurvii.com

WhatsApp: +91 92176 65916